FF99 Privacy Policy — Your Data, Our Responsibility

1Introduction & Scope

Ff99 (ff99.live) is an online betting and gaming platform operating for users in Bangladesh. This Privacy Policy ("Policy") applies to the ff99 website, mobile app, and all related services.

We believe privacy is a fundamental right. That is why protecting your data is a top priority in every decision at ff99 — from the technology we use to the partnerships we form. This policy clearly sets out what data we collect, why we collect it, and how it is kept safe.

By creating an account or using the ff99 platform, you are considered to have read and agreed to this Privacy Policy. It is written in Bengali because we want you to understand every detail in your own language — with complete clarity.

• "ff99" or "we": The company that operates the ff99 platform.
• "You" or "User": Any individual registered with or using services on ff99.
• "Personal Data": Any information that can identify you — such as your name, phone number, or address.
• "Processing": Any activity involving the collection, storage, use, classification, or deletion of data.

2What Information Is Collected

Ff99 only collects information that is necessary to provide its services. No excessive or unnecessary data is requested. A breakdown of the information collected by category is provided below:

One thing worth clarifying about financial information — ff99 does not store any bank card numbers or full payment credentials. For mobile banking transactions, only the reference number and amount are recorded.

3How and Why Your Data Is Used

Ff99 uses collected data only for specific, defined purposes — never for anything unrelated. A clear reason is provided for each use below:

• Account Creation & Management: For registration, login, password recovery, and account security.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Identity Verification (KYC): To verify your age and identity, and to comply with international AML requirements.
• Customer Support: To understand your support history and provide faster, more accurate assistance.
• Fraud Prevention: To detect duplicate accounts, bonus abuse, or suspicious transactions.
• Platform Improvement: To understand which features are used most and where issues arise, so we can improve our service.
• Responsible Gaming: To analyse gaming behaviour and offer support to anyone showing unusual patterns of play.
• Promotional Communications: To keep you informed about bonuses, offers, and important updates — you can opt out at any time.

4Who Your Data Is Shared With and When

Ff99 never sells your personal data or shares it with advertisers. However, limited data may be shared with certain third parties in specific situations necessary for service delivery:

• Payment Provider: Only the information necessary to process transactions with bKash, Nagad, and Rocket. Each of these providers operates under its own privacy policy.
• Game Provider: Providers such as Pragmatic Play and Evolution Gaming receive only the minimum data required to operate games — such as a session ID. They do not receive your name or payment details.
• Legal Obligations: Limited data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Security Investigations: We cooperate with relevant authorities in investigations involving fraud or money laundering.

Outside of the cases listed above, your data is never shared with any third party for any reason. ff99 has no advertising partners who receive your personal information.

5Data Protection Methods

Ff99 uses multiple layers of technology to keep your data secure. This isn't just a promise on paper — your data is actively protected during every session.

• All web traffic is encrypted using TLS 1.3 — third parties cannot read your data.
• Passwords are never stored in plain text — only in bcrypt hash form.
• Banking information is stored on servers secured with AES-256 encryption.
• Every system access is logged, and automated alerts are triggered for any unusual activity.
• Regular third-party security audits are conducted.
• Physical security, access controls, and backup systems are active at our data centers.

Keep in mind, however, that no one can guarantee 100% security on the internet. Stay vigilant: use a strong password, enable two-factor authentication, and avoid logging in on public Wi-Fi.

6Cookies & Tracking Technologies

Ff99 uses cookies and similar technologies on its website and app. Cookies are small files stored in your browser that help the platform recognize you.

All cookies except session and security cookies are optional. You can block or delete cookies through your browser settings — though some features may not work properly as a result. ff99 does not use any third-party advertising tracking cookies.

7Data Retention Period

Ff99 does not retain data beyond what is necessary. Each type of data has its own retention policy:

• Account Information: For the duration your account is active, and for up to 5 years after account closure for legal purposes.
• Financial Transaction Records: A minimum retention period of 5 years is mandatory in accordance with AML policy.
• Gaming History: Up to 2 years for dispute resolution.
• Support Communication Log: 1 year after the issue is resolved.
• Marketing consent records: For 3 years from the date consent is given, or until consent is withdrawn.

Once the retention period ends, data is securely deleted or anonymised in a way that makes it impossible to identify you in any form.

8Your Rights

You have full control over your personal data at ff99. To exercise any of your rights, contact our support team — no extra fees apply.